WHAT PEOPLE are SAYING

"This was a rather large job, and Taozen's quote was quite reasonable. On our main level, you cannot tell the difference between our 28 year old existing floors and the new floors that were installed. They sanded and put on 3 coats of poly, and it came out terrific. They also did a great job on the prefinished floors on our upper level. There were a couple of minor things I noticed after they were finished, and the team came right back to touch up. They always answered the phone every time I called throughout the process, and was responsive and answered any and all questions I threw at them. While doing the upper level hallway, they removed the spindles...at the end of the job one was missing. After they removed them, I sanded and painted them in my garage. Although I searched everywhere and could not find it, I could not blame Taozen's guys because it was more likely I misplaced it than them. When Taozen found out one was missing, they offered to replace all the spindles free of charge since finding a matching one was impossible. I told them I couldn't let him do that since there was still a chance that I would find it. (We just moved here and the place is still being unpacked, and there is stuff everywhere). They left, but called me a half hour later saying they didn't feel right about the missing spindle, and that they were going to send me a check for $100. I already paid them in full, and they didn't have to do that. A new spindle cost about $3. Even if I replaced all 20 of them, it would cost me $60. I thought Taozen went above and beyond to satisfy, even though I fully acknowledged that I could have been the one to lose it. Bottom line, I am part of the vast majority that would highly recommend them."

-Alam R. Hopkinton, MA

"I was anxious about doing this work because it required moving half the contents of my condominium into the other half, then refinishing those floors. Once that was done, I reversed the process two weeks later. Then, two weeks after that Taozen's crew came back and did front stairwell and landings in our 3-unit building. These floors and stairs hadn't been refinished in twenty years and were scratched and stained. Despite my initial anxiety, the whole process went extremely well. Working with Taozen was a very positive experience. The quality of the finished work is outstanding. The finish is smooth and blemish free. Scratches and stains were eliminated. The men were able to nicely fill gaps between some boards and even eliminate some of the squeakiness in the floorboards. The 3 coats of oil-based polyurethane look great (we did a 4th coat on the stairwell and landings because of traffic). It's a pleasure to come home from work every night and walk on them. The team displayed a great deal of respect for my home and property while they were there and were very careful to keep dust and odors at a minimum. Even my cat didn't seem to mind the disruption in the adjacent rooms. I would highly recommend Taozen Flooring to anyone who wants a high quality job done promptly and at a reasonable price."

-John D. Cambridge, MA

"Working with Taozen was a pleasure from start to finish. They came out promptly and gave us a detailed and accurate estimate. The price wasn't the cheapest of all the estimates we got, but it wasn't the most expensive either. The cheaper bids seemed to underestimate the scope of the project, and the more expensive bids seemed unnecessarily padded - Taozen's bid was the best combination of thoroughness and economy. Once the work began, the crew did a great job of minimizing the impact on our family. We ended up moving out during the application of the polyurethane, but otherwise there wasn't much disruption to our life. It's been about a month now since the project ended, and we couldn't be happier with the results. I would heartily recommend Taozen to anyone looking to install hardwood floors."

-Brian E. Westborough, MA

"I emailed Taozen one night after reading their reviews. They seemed to be a good outfit and were very highly rated. About two hours after emailing them the team called me and set up an appointment to meet and take a look at my floors. They printed out an estimate right there. The price seemed reasonable so I decided to go with them. They worked around my schedule since I was also painting and trying to square away other projects within the house before doing the floors. Taozen said it would take 4 days to complete the job. They started on Friday, sanded down everything with the rough stuff, came back Saturday, sanded all-day and then put some sealer down. They took Sunday off, came back Monday filled all the gaps, cracks, nail holes (to my delight and surprise) and a second coat. Came back Tuesday to do the final coat (3 coats in all). The floors look 100 times better now. The team warned me in advance that some of the stains in the floor were from the previous owner's pets and that they would not come out. They were right, but they still look amazing. These guys did a great job and I recommend them to anyone. Just go with Taozen!"

-Eric R. Saugus, MA

"Taozen refinished the hardwood floors in our house last month. They exceeded our expectations in every single aspect. Their price was competitive, but based on their reviews, I wasn't going to go with anyone else. I've refinished a couple floors in the past, so I was thinking about saving some money and doing the work myself. The team walked me through what I'd spend in equipment rentals and materials, and was able to convince me that it just wasn't worth it to me. I'm so glad they did. Their work is literally flawless. Best money I've spent in a long time. Anyone who is in the market for flooring work is welcome to get in touch with me for more information or pictures of their work. I couldn't be more pleased."

-Doug T. Waltham, MA

"Taozen Flooring is AWESOME! Very prompt right from the start, the team was the first to get back to us to schedule a time for a quote. They are extremely professional - they came out and gave us an estimate, and went back to their truck to print everything out. We were in the process of closing on our condo so weren't 100% on our closing date. Taozen was very flexible, and assured us that they team would be ready to go whenever we were. We closed on a Friday, and that afternoon they were there delivering our wood to acclimate. The team started the job early that next week, and the floors were ready by the time we moved in on the following Friday. Everything was sparkling and perfect. The new hardwoods were an exact match to the pre-existing floors. Upon the move, a few areas got a little scratched (totally our fault). We called Taozen for suggestions and he actually sent 3 of his guys out (at no cost) to fix the few areas, on a Sunday morning! We will only use Taozen for any flooring needs in the future. Taozen Flooring is an excellent company!"

-Sarah B. Boston, MA

"I contacted Taozen about installing hardwood floors in a new home prior to our move-in date. As I was living across country there were additional logistical complications. The team spent time with me on the phone discussing the possibilities, as well as went out of their way to accommodate times we could meet at the house -- when I was in town for a visit prior to our closing. We had a very tight time frame between the time we closed and the time we needed to be in the house and this happened to be the week before Christmas. Taozen worked diligently to get materials ordered, met with us after closing in order to have the wood delivered on the same day, and the guys began work that day removing the existing carpet. The workers did a good job installing, and Taozen was responsive to questions. They cleaned up nicely when they were done, including taking care of all the carpet/pad scraps, and sweeping/dust mopping. The job was finished on time and turned out great."

-Janet M. Acton, MA

"Taozen picked up the phone directly on a Thursday afternoon and came to meet me, on my schedule, on the next Saturday morning. They gave me a prompt, on-site estimate. There was only one week when I could have this project done -- a week about 2 weeks from the estimate when my wife and kids were on vacation. Taozen worked around my schedule and the workers met me on the Monday morning I needed to start job. I left them the key and they told me its pretty common for people to do this (so that the workers can keep applying coats). It took 5 days out of the house, but when I came back the floors looked great. There was very little dust/mess. The only thing I had to do was move all of the furniture back, and deal with a slight smell for a few days after it was complete. The project went exactly as I needed it to. If anyone is considering a refinishing job, I recommend having Taozen look at the entire floor. Besides my own furniture moving, it was far easier than I expected, and now my floors look great."

-Christopher A. Brookline, MA

"I contacted Taozen and left a voicemail. They responded within 24 hours. The team was very informative and offered to come on-site and show various samples. They showed up few days later with samples. After a quick inspection and after taking certain measurements, they showed me various hardwood options. They knew exactly what would look great for the space and also what can be within my price range. Measured, ordered the wood and then installed it. All in 1 week. The guys left the wood at my place 3 days before installation so that it gets acclimated to the conditions. Taozen scheduled a date and time for installation. They were very flexible with the times and also agreed to reschedule the installation as I was getting a wall taken down. The guys are hardworking and honest. Since we were working with some tight time-lines, once they had to drop off the samples at my place at 9pm in the night and they did. After ripping the carpet off, the guys noticed that the laminate was 1/2 inch higher than the carpet subfloor. Taozen agreed to install a ply sub-floor and still finish on time. They charged me only for the material. I was also replacing my second floor carpet. I had another carpet company lined up for that. They were charging me for taking the old carpet out, so I asked Taozen if the guys could do it for me. Guess what, they obliged and the carpet on the 2nd floor was gone for free. The quality of work is top notch I must say. I was watching the workers in action and they were very picky. The floors look beautiful. Bottom line, these guys are true professionals. Taozen is very accommodating and very reasonable. For them, the customer always comes first. I would definitely recommend them anytime."

-Kalyan I. Shrewsbury, MA

"I wanted to have hardwoods installed in a recently purchased townhome before I moved in. I needed the hardwoods to match those in the dining room (red oak). I had three vendors come out for estimates. I chose Taozen due to the team’s professionalism (very quick and efficient with his assessment of the job) and the very competitive pricing. I was thrilled with the result. The newly installed hardwoods are beautiful and perfectly match those in the dining room. In addition, my home was left very clean. Taozen was very easy to contact and was very responsive. They were a few days over their estimated time to completion of the job and I had to call them to ensure that things were on track at one point. But it was all worth it for the amazing floors I now have. I would highly recommend them."

-Susan W. Canton, MA